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Senior Manager, Category Management
PhonePe
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Mass offline team focuses on driving PhonePe acceptance at offline merchants across urban and rural markets across the country. ASM is responsible for building and maintaining a strong relationship with the Merchants, DSAs and sales executives. The role also requires developing a keen and sharp understanding of local merchant/customer s needs and hence, driving PhonePe transactions based on both brand positioning and local requirements. The incumbent will be responsible to set up and drive the team to achieve the acquisition & quality targets.
Reporting Matrix: The role will report to the State Head and will have 8-10 Territory Sales Managers as direct reports and 70-80 business development executives as indirect reports.
Responsibilities:
Business Growth:
- Grow distribution and market share in the assigned area of operations
- Identify, interact and develop DSAs to align and drive business in the market
- Synthesize inputs on local competition from TSM and verify for authenticity across geography. If a local initiative is identified then formulate and launch counter-strategy
- Analyze data and identify improvement areas, corroborate through market visits to identify sweet spots for performance
- Benchmark and compare performance with territory to broad base good practices
- Plan market size, span & geographies for TSM / TL / BDE / FL s
- Should be able to device the best methods for communication of plans/targets to the team so that there is minimum expectation vs delivery gap
- Ability to understand formats/data so as to gather right information, viz, in cases when we want them to do surveys and develop insights
Stakeholder Management:
- Handle merchant escalations in market & partner with various internal stakeholders to resolve them
- Partner with cross functional teams like Marketing, Sales Capability and HR to ensure appropriate levels of market collaterals, headcount, onboarding experience, etc
- Implement processes and metrics for tracking progress and setup review mechanisms with all the stakeholders
- Ensure payouts to and from DSA are done as per process and timelines including accurate calculations and disbursement.
People Management:
- Drive hiring of TSM, BDEs & RTLs to ensure 100% manning in the team
- Onboard the new team members and help them assimilate PhonePe ways of working
- Participate in performance appraisal process sharing insights about the team and sharing relevant feedback with team members for their growth & development
- Coach TSMs regularly to allow them to better manage the input and output deliverables of BDEs
- Understand the reasons of exit and take corrective action to reduce attrition
- Drive team level R&R and engagement practices
Quality Management:
- Monitor quality parameters like KYC, PFB usage to identify gaps, & initiate corrective action
- Validate audits conducted by TSMs and evaluate the process followed & inputs shared by TSM
- Monitor performance on compliance parameters to ensure zero deviation
R equirements:
- MBA from Tier 1 campus with good academic record
- 3-5 years of relevant experience in sales and distribution/business development
- Excellent interpersonal skills to manage situations on the ground
- Should have managed larger teams on the ground
- Exposure to the start up environment is an added advantage
- Problem solving abilities with strong bias for impact
- Strong ethics and discretion while dealing with customers
- Drive for result, able to demonstrate/quantify success relative established targets and metrics
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- we'llness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Employment Type: Full Time, Permanent
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People are getting interviews at PhonePe through
People are getting interviews through
(based on 185 PhonePe interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
31%
19%
16%
10%
7%
4%
13% candidates got the interview through other sources.
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Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.
What people at PhonePe are saying
Rating based on 4 Senior Manager
reviews
Anonymous · Other Hospital Staff
in Bengaluru
Likes
Free food
Dislikes
Toxic managers Tight timelines Pressure no work life balance Micro management
Read 4 reviewsSenior Manager salary at PhonePe
reported by
31
employees
with 6-12
years exp.
₹19.7
L/yr - ₹45
L/yr
58%
more
than the average Senior Manager Salary in India
View more details
What PhonePe employees are saying about work life
based on 2.1k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
PhonePe Benefits
Health Insurance 
Job Training 
Team Outings 
Work From Home 
Soft Skill Training 
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