Associate Manager, CX-Strategy-Recon

JOB DESCRIPTION

Role: AM BBPS

Title: AM BBPS

Location: Bangalore, India

Reporting to: Manager

Function Summary:

With an ultimate aim of providing best in class experience for the merchant ecosystem, Operations at PhonePe provides support at each stage of the biller lifecycle including Onboarding, Servicing and Experience. With the intent of building a community of Banks/billers/service providers centered around trust, we are driven towards building and scaling a team which is data driven, tech enabled and control focused to operate in a highly automated environment.

Job Objective:

We are looking for someone who can handle stakeholders, be the interface for PhonePe Customer Support team, internal technical team and external business / services. Responsible for providing timely and accurate resolution to both technical & non technical issues raised by customers/ stakeholders on the PhonePe platform. The AM is expected to address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment. Works towards streamlining the process with Product / technical and business stakeholders. Understanding towards automation for reducing manual bandwidth.

Should possess experience of handling a team of 4-5 members ensuring regular conduct of feedback, mentoring the career growth of the team. Preparing roster ensuring proper staffing and ready to handle the workflow when required. Should have strong leadership qualities.

Role Expectations:

Experience, Skills, Qualifications: