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192 PhonePe Jobs

Manager - Product Operations

4-5 years

Bangalore / Bengaluru

1 vacancy

Manager - Product Operations

PhonePe

posted 3hr ago

Job Description

About PhonePe Group:

PhonePe is India s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

AM / Manager Prod Ops - JD

PhonePe is India s leading digital payments platform with 550 million registered users and 38 million registered Merchants. Using PhonePe, users can send and receive money, recharge mobile, DTH, and data cards, pay at stores, make utility payments, buy gold, and make investments. PhonePe went live for customers in August 2016 and was the first non-banking UPI app and offered money transfers to individuals and merchants, recharges, and bill payments to begin with. In 2017, PhonePe forayed into financial services with the launch of digital gold, providing users with a safe and convenient option to buy 24-karat gold securely on its platform. PhonePe has since launched Mutual Funds and Insurance products like tax-saving funds, liquid funds, international travel insurance, and Corona Care, a dedicated insurance product for the COVID-19 pandemic among others

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about technology is a big part of being at PhonePe.

The customer experience team at PhonePe takes full ownership of a customer s journey on the app, identifies opportunities for it to be better based on customer VOC, reduces effort to get help and strives to provide quick and meaningful resolution. To better the customer experience by being an ambassador for our customers and fulfilling a core cultural tenet of Customer First is how we execute on our vision to be best in class.

We are looking to reimagine how we think design experiences for our customers to make their interaction with PhonePe reliable, simple and effortless. Our interventions at every stage of the customer journey will be aimed at engagement and retention manifested through great customer experience.

The Role:

  • Own end to end experience for merchant journey by looking at current state, identifying opportunities for improvement and coordinating with stakeholders to improve experience in a scalable manner for the Merchant business
  • Partner with Business teams to work on initiatives leading to improve overall Merchant experience and work on reducing Merchant churn proactively
  • Partner with Business team on identifying opportunities to upsell and cross-sell by analyzing drop offs and providing insights from merchant tickets
  • Basis opportunities identified, look at ways to prevent the issue from happening (Issue prevention) and subsequent need for merchants to reach out to us for resolution (ticket prevention)
  • Coordinate with multiple stakeholders across Product, Operations, Tech and Business teams to understand the platforms, systems and architecture for information process flow. Identify failure nodes and dig deeper to arrive at the source and failure reasons.
  • Evaluate and prioritize opportunities for improvement by quantitative and qualitative insights generated by ticket journeys, survey outcalling, data analysis, etc. Leverage technology, communication and processes to bring down issues and subsequent tickets created.
  • Be curious, deploy first principles thinking and question norms/as-is processes to ideate/create and lead new projects focused on customer experience with measurable goals and business impact.
  • Display structured problem-solving skills and use a systematic, disciplined and fact-based process to get RCAs and solve them.

Ideal Candidate

  • Graduate with 4-5 years of experience
  • Strong stakeholder management and influencing skills
  • Excellent analytical skills, ability to do independent analysis and arrive at conclusions and influence teams on plans, basis the observations.
  • Should be able to synthesize quantitative qualitative data to derive subject matter expertise and provide relevant insights to stakeholders - business teams, product and engineering leadership.
  • High degree of customer centricity and a keen eye for identifying opportunity areas
  • Excellent interpersonal and communication skills, with experience interacting with stakeholders/leadership.
  • Experience of working with product based startups would be a plus

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

  • Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
  • Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
  • Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
  • Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
  • Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
  • Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog .

Life at PhonePe

PhonePe in the news


Employment Type: Full Time, Permanent

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People are getting interviews at PhonePe through

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Recruitment Consultant
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18%
16%
10%
7%
4%
13% candidates got the interview through other sources.
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What people at PhonePe are saying

3.0
 Rating based on 1 Product Operations Executive review

Likes

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Read 1 review

Product Operations Executive salary at PhonePe

reported by 1 employee with 2 years exp.
₹18 L/yr - ₹23 L/yr
383% more than the average Product Operations Executive Salary in India
View more details

What PhonePe employees are saying about work life

based on 2.1k employees
54%
61%
62%
98%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

PhonePe Benefits

Health Insurance
Job Training
Team Outings
Work From Home
Soft Skill Training
Free Transport +6 more
View more benefits

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PhonePe Bangalore / Bengaluru Office Location

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Bengaluru Office
Headquarter
Ashford Park View, Site No – 9 Industrial Layout, Koramangala 3rd Block,80 ft Road Bengaluru
560034

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