Enterprise Operations Specialist -

PhonePe in the Offline Organized Business
The PhonePe payment solution for merchants is a multi-instrument payments container and enables
national brands in the Offline Organized Retail space to accept payments digitally from their
consumers. The endeavour is to provide the best-in-class consumer and merchant experience in the
context of digital payments and develop deep partnerships with the merchants in driving various
business priorities.

About the Role
A person in this role would be responsible for managing day-to-day operations for our offline
organized merchant portfolio. This is an individual contribution role, and one would have to own
end-to-end accountability for regular account-management related tasks.

Key Responsibilities
Collection of documents from partners and maintaining their latest store-details.
Following up for agreement closures and invoice payments
Working with internal teams, to ensure timely account launches - by overseeing payment
solution roll-out, training and deployment of collateral at stores
Helping new external partners understand our dashboard, solutions, support-systems etc.
Managing regular account-management activities, like query resolutions for merchants and
resolving customer escalations
Solving payments-related escalations and refunds- settlement-related issues
Extracting relevant data points MIS from our analytics dashboards
Identifying and activating inactive stores and driving onboarding of franchise stores
Maintenance of regular housekeeping activities like updated BD funnels, merchant-details
POC trackers and overall offline repository
Providing a bridge between merchants operations/accounts teams and our internal
stakeholders
Sharing insights to Account Managers for entire merchant base in form of trackers using MS
Excel
Investigating implementing modern ways of work in terms of shortcuts, formulas, queries,
product enhancement to make daily operational work easy in reduced time.
Requirements
MBA/BE/ME from a reputed institution with an experience of 2-4 years in payments
operations / account management. Other degree holders with certification in Advanced
Excel and database management can also be considered
Excellent proficiency in MS Excel formulas (Mandatory). Skilled in Macro, MS Access, VB is
an added advantage.
Proficiency to speak, write in English is must Speaking Hindi is an added advantage
Ability to deal with external merchants and manage relationships
Good communication and stakeholder management skills
Orientation to execute multiple activities in a seamless manner
Ability to deal with ambiguity in a fast-paced target focused environment