System Engineer

Job Description:

System Engineer will be part of the IT Infrastructure team that provides design, deployment & support for systems, services, and requirements across PhonePe Corporate locations.

Role and Responsibilities:

• This is a hands-on technical role.
• Independently own the end-user support, solving complex issues and suggesting design modifications as appropriate.
• Ensure SLAs are met.
• Responsible for performance analysis, and proactive troubleshooting, and have to take own decisions on issue solving.
• Perform monitoring and maintenance of the overall environment working with experienced team members.
• Perform change controls. Update process documentation and team portals
• Participate in troubleshooting, capacity planning, analysis, performance analysis & Root Cause Analysis.
• Communicate with peers and managers regarding system issues & participate in 24x7 on-call.
• Ability to handle multiple complex tasks in a dynamic environment, with tight deadlines concurrently.

Skills Required:

• 4+ years of experience in End User Support along with Macbook and Windows laptops Handling skills.
• Platform knowledge on Macbook, Windows 10,11 and Windows Server 2016, 2019 and 2022.
• Basic Knowledge of DNS, DHCP, Active Directory and File System.
• Good knowledge of patching, SCCM / Bigfix.
• Experience in user management and handling.
• Experience in Wireless technologies.
• Hands-on experience with Protocols like SSH, RDP, POP3 and SMTP.
• Basic Knowledge of Linux Platform.
• Engage with vendors.
• Good communication skills.
• Familiarity with backup and recovery process, software, and methodologies.
• Candidates with Multi-platform skills are preferred.