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122 PhonePe Jobs
Operation Analyst RMS
PhonePe
·
2-4 years
₹ 4.4 - 11L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Operation Analyst RMS
PhonePe
posted 20hr ago
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Flexible timing
Key skills for the job
Job Description
About PhonePe Group:
PhonePe is India s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is Indias first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Job purpose
The Merchant Support specialist acts as the primary interface between Phonepe and our business partners. The Merchant Support specialist will be responsible for providing timely and accurate operational support to Merchants on the Phonepe platform. The successful candidate has an immediate, distinct effect on the experience of Phonepe Merchants. A Merchant Support specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone Portal and email L2 cases.
Duties and responsibilities
- Primarily handling merchant escalated cases daily.
- Working with the internal stakeholder to extract the resolution.
- Identify opportunities for process improvement, considering the merchant and partner experiences
- Proactively help to resolve Merchant concerns in a timely, professional and positive manner, escalating issues to next level or other internal stakeholders, as needed
- If required need to connect with the merchants via Phone or non-voice channel, to understand and work on the case efficiently and effectively
- Flexible to take up extra initiative or additional work as per the organizational requirement
Educational Qualification Experience
- Education - Graduate in any stream (10+2+3)
- Skills - Best written and communication skills MS Office knowledge
- Candidates with relevant (Merchant Helpdesk / Customer Experience) preferred
- Experience - 2 to 4 years
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog .
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Employment Type: Full Time, Permanent
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What people at PhonePe are saying
Rating based on 13 Operations Analyst
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
The lunch is provided. The half yearly outings were good earlier.
- Job security - Good
Cab costs 1500 deduction from salary, you won't grow or learn anything useful but it's a window dressing that they do is what they like to show. Too much of favouritism and biasness. Career Path Projects are a trap. Affairs inside the office and terrible moulding of bau of their people making exceptional cases. All manipulation and s..Read More
- Skill development - Poor
Operations Analyst salary at PhonePe
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PhonePe Bangalore / Bengaluru Office Location
560034
