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183 PhonePe Jobs
Advisor, Consumer Lending
PhonePe
·
0-2 years
₹ 4.34 - 6L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Advisor, Consumer Lending
PhonePe
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they re able to leverage PhonePe to the fullest
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- Should be able to speak in English and Hindi
- Graduation (10+2+3) is Mandatory
- 0 - 2 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred
- Your lunch is on us
- 5 day working week (2 rotational week off)
Employment Type: Full Time, Permanent
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(based on 185 PhonePe interviews) What people at PhonePe are saying
Rating based on 8 Advisor
reviews
Anonymous · Operations
in Bengaluru
Work environment
Nothing to say
Read 8 reviewsAdvisor salary at PhonePe
What PhonePe employees are saying about work life
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