Lead Collections Strategy - Consumer Lending & Merchant Lending

• Responsible to design strategy, plan and drive performance delivery for collections unit - covering consumer and Merchant Lending.
• Create processes, reviews and monitoring policies to identify early warning signals on credit quality and defaults.
• Constantly keep track of market trends including competitor, regulations; modify collections and fraud monitoring processes based on prevalent trends.
• Identify, develop and continuously improve collections process to ensure overall efficiency in terms of customer contact and recovery techniques.
• Develop in an in-depth understanding of our partners business goals to identify win-win opportunities for our partnerships.
• Building and getting the necessary infrastructure for collections and bring in digitization in money collection.
• Accountable for designing and implementing Compliance & Controls for collections unit in line with regulatory guidelines.
• Managing expense and lead systemic (technology) enhancements. Managing and driving units productivity and performance through balance scorecards/ performance enhancer programs.
• To design Customer Segmentation and Treatment Analysis, designing Champion and Challenger programs.
• Analysing trends and providing feed to Risk & Policy Unit for product development. Liaising with stake holders for feedback and unit s progress & performance updates.
• Create loss forecasting and delinquency projections of the portfolio, planning capacity and infrastructure
• Handling automation projects, expense planning and management. Formulating collection policy and processes.
• Leading and managing Collections Analytics, Process Management, Collections System management, Digital COE teams.
• Recruiting, coaching, and mentoring the team; identifying team goals.
• Responsible for effective P&L management and tracking - managed overall Risk unit s cost through implementation of effective robust cost management tools
• Effective and robust Vendor Management processes and policy. Managed and driven units productivity and performance through balance scorecards
• Adoption of technology, machine learning and analytical models in collections. Enhancing the core collections systems with new technological advancements

• Team Handling: Recruit, mentor and motivate the team to achieve targets on regular basis. Drive the team and deliver outcomes for self and team.
• Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct. Has deep sense of ground reality and leverages it to achieve results.
• Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making.
• Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate
• proactively and help bring clarity around deliverables and owners.
• Results Oriented: Deliver on daily numbers, short-term goals and long-term milestones set by business. Consistently deliver impact commensurate to the role.

Candidate Profile:

• Must be MBA/Graduate and above and have at least 10 years experience in collections and Strategy.
• Experience in New age NBFCs or Banks or Fintech is mandatory.
• Experience must include both tele- calling and field collections.
• Must have thorough understanding of all bucket's collections.
• Decision making, work under pressure, Effective communication,
• Must have experience in vendor management.
• Working knowledge of dialer operation
• Prepare management presentation for business review.

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• we'llness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy