Zonal Collections Manager - Field

Functional Competencies :
- Team Handling: Recruit, mentor and motivate the team to achieve targets on regular basis. Drive the team and deliver outcomes for self and team.
- Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct. Has deep sense of ground reality and leverages it to achieve results.
- Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making.
- Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners.
- Results Oriented: Deliver on daily numbers, short-term goals and long-term milestones set by business. Consistently deliver impact commensurate to the role.

KRAs &; KPIs of the role :
- Collection targets achieved across due months for all the branches/locations within the Zone.
- Improve the collection cost metric, ie, cost incurred for every rupee collected.
- Timely completion of operational activities across the zone.
- High customer satisfaction in terms of service.
- Compliance on code of conduct.
- Adequate manpower presence on field - hiring against open positions.

Training, coaching and performance incentivization of the entire team.

Candidate Profile :
- Must be Graduate and above and have at least 10 years experience in setting up operations from scratch and scaling them.
- Experience must include both tele- calling and field collections .
- Must have thorough understanding of hard bucket and Soft Bucket collections.
- Decision making, work under pressure, Effective communication, Handling equipment Analysis and synthesis
- Must have experience in vendor management