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Philips

Compare

3.9

based on 1.5k Reviews

64 Philips Jobs

Flow Business Manager

Philips India Limited

3.9

based on 1.5k Reviews

7-8 years

Gurgaon / Gurugram

1 vacancy

Flow Business Manager

Philips

posted 2hr ago

Job Role Insights

Flexible timing

Key skills for the job

Healthcare Legal Advisory Maintenance Management ASP.NET CCTV Monitoring Operational Excellence

+ 3 more

Job Description

Job description
Operation manager must demonstrate - Technical Industry knowledge, Customer handling, Communication, People management and coaching skills, Strategic Thinking, Analytical skills, Ownership and dependability, collaboration across functions. He / She will be the nodal point for all operational issues within region. Operation Manager is a ambassador for driving Quality within region

Your role:

Ensure high level of customer satisfaction, measured through NPS results. Hot alert handling in line with target.
Ensure proactive customer escalation, resolution and effective management of all customer issues.
Need to support field team for improving True reachability for eligible systems.
PM / CM / FCO / Installation management.
Monitoring daily customer call management call for extending field support.
Need to drive for ensuring education program for field team to ensure 100% adherence to the quality standards.
FCO Management: Drive to ensure Zero FCO Overdue : KPIs: Overdue FCO No.s.
Tools management: KPIs: No. of tools under Compliance on Calibration / update on shared drive reporting.
Service Call Reports Management: KPI: No. of Service Reports Meeting Compliance
Planned Maintenance management: KPI: No. of PMs No-Overdue.
Collaboration with Parts team for all logistics matter.
Operational support to ASP and Direct team for all field support activity.
ISO / Regulatory Audits: KPIS: No. of Non-Confirmatory Reports (NCR). Carrying out cross region ASP audits.
Single point contact for all operational activities in region. Also need to represent region at country level for all regional ask for any issue / support required.
Organize regular meetings with Territory / ASP for operational reviews and highlight customer escalations / focused area.
Operational excellence drive - NPS / Response rate / Call TAT / Part forward and reverse logistics TAT / Consignment Stock.
Ensuring personal acceptability by the customer in appearance and behaviour in accordance with Philips Health Systems policy and targets.
To conform with Philips Health System safety standards including Patient safety, health, safety and security regulations and strict adherence to General Business Principals.