PharmEasy - Program Manager - Quick Commerce (4-7 yrs)

Quick Commerce Program Manager Job Description.

Job Summary:

- We are looking for an experienced and motivated Program Manager to oversee the end-to-end operations of a Quick Commerce project across multiple cities.

- The ideal candidate will coordinate with internal and external stakeholders, manage store launches, and drive operational excellence by leading teams, streamlining processes, and ensuring timely order fulfillment.

Roles and Responsibility :.

- Multi-City Operations Management - Oversee and manage operations across multiple cities, ensuring streamlined processes and adherence to project timelines.

- Coordinate with internal and external stakeholders to ensure project deliverables, including store launches, are completed on schedule.

- Team Leadership, Management & Training: Recruit, train, and manage a team of pickers, and packers.

- Set clear goals and expectations and monitor team performance through KPIs.

- Motivate and engage the team to maintain high productivity and ensure smooth daily operations.

- Handle shift planning and rostering and ensure adequate workforce allocation during peak and non-peak hours.

- Ensuring training of pharmacists/pickers, packers.

- Order Fulfillment & Store Operations: Oversee the end-to-end order fulfillment process to meet delivery timelines (10-30 minutes window).

- Ensure orders are picked, packed, and dispatched accurately and efficiently.

- Track KPIs like order processing time, fulfillment rate, delivery time, and shrinkage.

- Identify bottlenecks and inefficiencies in operations and develop solutions to address them.

- Inventory & Stock Management: Ensure regular stock audits to maintain accurate inventory levels.

- Manage incoming stock from warehouses/vendors and coordinate timely replenishment.

- Implement measures to minimize shrinkage and reduce wastage.

- Location planning to improve pick up tat.

- Onboarding of New Store.

- Ensuring smooth onboarding of the new store.

- Coordinating with different stakeholders and vendors to ensure timely onboarding of the stores and following the onboarding process and managing all the data and documents in the right place.

- Preferred Candidate - Graduate from reputed colleges (NIT/IIT/MBA from tier 1 preferred).

- 5-6 years of experience in operations, retail, or warehouse management (experience in dark stores or quick commerce is preferred).

- Proven experience in leading large teams with a track record of meeting operational KPIs.

- Excellent problem-solving skills and ability to work under pressure in a fast-paced environment.

- Good communication skills (Extrovert personality preferred).

- Open to fieldwork and should have a bike to commute.

- Good with Google Sheets/excel is a plus point.