Executive - Operations

Note: For this role, we are seeking a candidate proficient in Telugu, with the ability to read, write, and speak the language fluently.

Roles and Responsibilities:

• Customer Relationship Management: Build and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
• Issue Resolution: Address and resolve client inquiries, complaints, and issues promptly and efficiently.
• Communication: Serve as the primary point of contact for clients, providing timely updates and proactive communication.
• Team Collaboration: Work closely with internal teams to ensure client needs are met and to deliver seamless service experiences
• Multi-Tasking: Efficiently manage multiple client accounts and requests simultaneously, ensuring timely and accurate completion of tasks. Adapt to shifting priorities and handle a variety of tasks, from issue resolution to data analysis, maintaining a high level of service quality throughout.
• Client Requirements: Serve as a liaison between clients and the development team to effectively communicate and raise client requirements.

Additional Qualification and Skills:

• Bachelors degree in commerce or related field preferred.
• Proficient in basic Excel functions.