ServiceNow ITSM Developer

About Position:

The ServiceNow ITSM Developer is responsible for developing, configuring, and maintaining the ServiceNow IT Service Management (ITSM) applications. This includes Discovery, Event Management, Service Mapping, and Agent Client Collector. The ITSM Developer will collaborate with the IT Service Management team and stakeholders to ensure accurate and up-to-date ITSM data, effectively integrated with other ServiceNow and external systems.

• Role: ServiceNow ITSM Developer
• Location: Hyderabad
• Experience: 4 to 8 Years
• Job Type: Full Time Employment

What You'll Do:

• Design, develop, test, and deploy applications and modules on the ServiceNow platform using best practices and agile methodologies.
• Collaborate with business stakeholders to gather, analyze, and validate requirements and provide solutions that align with the business goals and objectives.
• Troubleshoot and resolve issues related to the performance, functionality, and security of the ServiceNow applications and modules and implement preventive measures to avoid future incidents.
• Provide technical guidance and mentorship to junior developers and support staff and conduct code reviews and quality assurance checks.
• Stay updated on the latest features and developments of the ServiceNow platform and incorporate them into the existing and new solutions following the ServiceNow best practices and standards.
• Document the design, development, testing, and deployment processes for ServiceNow applications and modules and maintain the configuration management and version control of the code and scripts.
• Provide design, planning, implementation, and development support across the ServiceNow platform.
• Advise where out-of-the-box functionality can achieve a desired outcome instead of resorting to customization and provide feedback to stakeholders regarding alternative options and approaches.
• Provide high-level estimations and guidance for the breakdown of work into features, epics, and stories, including identifying the need for technical spikes.
• Create working demos and prototypes as necessary prior to full deployment.
• Review existing implementations and provide recommendations and support for design changes to enhance platform operations and performance.

Expertise You'll Bring:

• A CSA (Certified System Administrator) and CAD (Certified Application Developer) certification from ServiceNow.
• At least 4 -8 years of experience in developing solutions on the ServiceNow platform with broad exposure to different modules and applications.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Our company fosters a values-driven and people-centric work environment that enables our employees to:

• Accelerate growth, both professionally and personally
• Impact the world in powerful, positive ways, using the latest technologies
• Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
• Unlock global opportunities to work and learn with the industry's best

Let's unleash your full potential at Persistent

"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.