ServiceNow ITOM Developer

About Position:

The ServiceNow ITOM Developer is responsible for developing, configuring, and maintaining the ServiceNow IT Operations Management (ITOM) applications. This includes Discovery, Event Management, Service Mapping, and Agent Client Collector. The ITOM Developer will collaborate with the IT Service Management team and stakeholders to ensure accurate and up-to-date ITOM data, effectively integrated with other ServiceNow and external systems.

• Role: ServiceNow ITOM Developer
• Location: Hyderabad
• Experience: 4 to 8 Years
• Job Type: Full Time Employment

What You'll Do:

• Develop, configure, and manage ITOM schedules, credentials, patterns, probes, sensors, MID servers, event sources, connectors, service maps, and agents.
• Monitor and troubleshoot ITOM performance issues and errors.
• Validate and reconcile ITOM data with the Configuration Management Database (CMDB) and other data sources.
• Identify and resolve ITOM conflicts, duplicates, and orphaned records.
• Implement and enforce ITOM best practices, standards, and policies.
• Provide technical support and guidance to ITOM users and stakeholders.
• Create and maintain ITOM documentation, reports, and dashboards.
• Collaborate with other ServiceNow administrators and developers to integrate ITOM with other ServiceNow applications and modules such as ITSM, ITAM, Security Operations, etc.
• Use APIs and Integration Hub to connect ITOM with external systems such as monitoring tools, cloud platforms, automation tools, etc.
• Stay updated on the latest ServiceNow ITOM features, enhancements, and updates.

Expertise You'll Bring:

• Bachelors degree in computer science, Information Systems, or a related field, or equivalent work experience.
• At least 4-8 years of experience as a ServiceNow ITOM Developer or in a similar role.
• ServiceNow Certified System Administrator (CSA) certification preferred.
• Strong knowledge of ServiceNow ITOM architecture, components, and functionality.
• Proficient in ServiceNow scripting languages such as JavaScript, PowerShell, and Shell.
• Experience with ServiceNow CMDB, ITSM, ITAM, and other ServiceNow applications and modules.
• Experience with IT infrastructure and asset discovery tools such as SCCM.
• Experience with IT event management and service mapping tools such as SolarWinds.
• Experience with ServiceNow Agent Client Collector and agent deployment and configuration.
• Experience with APIs and Integration Hub for data exchange and automation.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Strong communication and collaboration skills.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Our company fosters a values-driven and people-centric work environment that enables our employees to:

• Accelerate growth, both professionally and personally
• Impact the world in powerful, positive ways, using the latest technologies
• Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
• Unlock global opportunities to work and learn with the industry’s best

Let’s unleash your full potential at Persistent

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”