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Technology Support I-Professional
JPMorgan Chase & Co.
posted 7hr ago
Job Role Insights
Key skills for the job
Job Description
- Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
- Assist in the improvement of operational stability and availability through participation in problem management
- Assist in monitoring production environments for anomalies and address issues using standard observability tools
- Identify and document basic issues and potential solutions for business and technology stakeholders
- Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes
- 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
- Proficiency in Unix/Linux operating systems
- Strong command of scripting languages such as Shell, Python, or Perl for automation tasks
- Experience with database technologies including SQL and Oracle
- Knowledge and hands on experience on either AWS or GKP cloud based systems (Cloud Certified).
- Knowledge of monitoring tools like Geneos, Splunk or Dynatrace for performance monitoring and troubleshooting Terraform
- Familiarity with version control systems such as Git Bitbucket
- Understanding of networking concepts and protocols (TCP/IP, HTTP, DNS)
- Exposure to job scheduling tools like Control-M or Autosys and APM
- Experience with ticketing systems such as ServiceNow or JIRA for incident tracking and resolution
- Knowledge of one or more general purpose programming languages or automation scripting
- Having experience on observability and telemetry tools like Datadog, grafana is highly desirable.
- Having SRE/DevOps mindset with knowledge around SLI, SLO, Error Budgeting
- Familiarity with ITIL framework and incident management processes
- Knowledge of payment processing systems and protocols (ISO 8583, SWIFT, ACH)
Employment Type: Full Time, Permanent
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What people at JPMorgan Chase & Co. are saying
Rating based on 1 Professional
review
Anonymous · Project & Program Management
in Mumbai Suburban
It’s culture and it’s work life balance. Growth is faster and fair treatment
- Salary - Excellent
Job security is everywhere, but since this depends on every person performsnce
Professional salary at JPMorgan Chase & Co.
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