Executive

• Respond to enquiries via email, chat and tickets
• Carry out strict quality checks on all videos
• Monitor live matches across multiple sports
• Monitor and publish videos to clients within the agreed delivery deadlines
• Troubleshoot technical emergencies and offer alternative delivery methods to internal and external stakeholders.
• Maintain and create documents for tracking and reporting purposes
• Create fixture documents for the team to track, monitor and publish upcoming live games.
• Work according to multiple sport fixture schedule

DO YOU HAVE THESE ESSENTIALS

• Any Bachelor s Degree
• Experience in Video and Video Distribution
• Experience with content Management Systems
• Ability to work in a deadline driven work environment with attention to detail
• Experience in communicating with clients via email.
• Ability to understand and read between the lines of the customer s query.
• Email etiquette
• Patience, attentiveness and adaptive to change.
• Good time management skills, adhering to the schedules, managing activities based on priority.
• Experience in working on Office 365 apps
• Excellent in English language - written and verbal
• You must be able to work in shifts which will include weekends, public holidays, and overnights.
• Minimum of 10MBPS fibre broadband connectivity that enables working from home effectively. (Dongle / Mobile hotspot - not allowed)

NOT ESSENTIAL, BUT GREAT IF YOU ALSO HAVE

• Sports knowledge.
• Experience in working with OTT platforms

SUMMARY

• Internal Job Title: Executive
• Reports To (title): Shift Lead
• Team: Content Team VOD
• Location: India (Mangalore / Home working)
• Hours of Work: Rota pattern - 45 hours/Week - 12 hour shifts 3 days on and 3 days off.
• Line Management Responsibility: No
• Full time, 2 Years Fixed Term Contract