Manager/Sr. Manager

ROLES & RESPONSIBILITIES:

This role is required to retain, develop and grow new business from existing clients in India. You will be responsible for managing key accounts, maintaining a long term relationship with accounts and maximising sales opportunities within them. You are also responsible for building relationships with existing clients and mining existing clients for productivity.

The role would thus be responsible and accountable for the following areas:

RELATIONSHIP BUILDING ACTIVITIES :

• Must be able to network and develop relationships with key decision makers (CIO, CRO, Buss & Product Heads) in respective accounts.
• Responsible for building & developing strong contacts with the clients that continuously fosters and develops the relationship for on-going sales.
• Build Customer loyalty through continuous training and awareness programs and coordination with front end & business support functions.
• Interact and maintain relationships with existing clients to enable cross-selling and up-selling activities.

SALES & MARKETING:

• Responsible for farming existing accounts, building pipeline, book revenues from given segment & market.
• Manages existing business relationships in order to achieve budgeted revenue goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business.
• Drive high standards of customer service and satisfaction throughout all areas of the business
• Responsible for managing several accounts and being the face of the company to existing clients
• Understand customer requirement and technical conditions in detail and appraise & educate on giving the right solution customized for the requirement
• Inform existing customers frequently of new product features, new solutions, benefits and its impact to clients process ensuring brand recall that is enough to prioritize our products
• Demonstrate high account management standards to ensure customer satisfaction

Developing new business initiatives with the client to increase the share of wallet.

DELIVERABLES FOR SUCCESS:

Successful candidate must demonstrate the following successes:

• Exploring and understanding Client challenges in growth of business and identifying needs. ● Building up traction with the target client to build a long-term relationship on behalf of the organization.
• Objections handling to clarify doubts of clients and help them select the best product combination by offering company solutions.
• Obtaining client feedback and driving increasing client satisfaction and engagement.
• Driving client service excellence and a culture of delighting clients.
• Achieving Top and Bottom line Revenue & Profitability.

CORE COMPETENCIES:

Able to handle the changing needs of the marketplace and the customers

• Strong account management and relationship building skills
• Minimum of 5-7 years of professional experience in Account Management with a minimum of 1-2 Years working experience in the BFSI Industry.
• Customer centricity and Networking skills.
• Ability to identify opportunities within existing clients for a product/s and drive CXO level engagement for selling organization products.
• Prepare and conduct customer training and workshops.
• Improving the overall customer relationship, delivering reliable administrative support and customer service.
• Manage client relationship through all phases of the sales cycle
• IT skills must include above average ability to work on Excel Spreadsheets, MS Word and thorough knowledge of MS Powerpoint
• Fluent in spoken English and Tamil is a must. Skill in Hindi and Malayalam will be an added advantage.