Facilities Associate Manager

Facilities Management:

• Oversee the operations and maintenance of 500,000 sq ft of office space across Hyderabad and Gurugram.

• Ensure optimal functioning of all facility systems, including Hard and Soft services, through effective management of Integrated Facility Management (IFM).

• Monitor vendor contracts, SLAs, and KPIs; ensure regular reporting and alignment.

• Ensure SEZ compliance, manage visitor processes, and handle escalations related to facilities and security.

• Supervise event management, employee transport, and travel services.

Physical and Digital security:

• Oversee physical and digital security, including CCTV, access control, and employee safety.

• Oversee 24x7 CCTV monitoring, emergency response planning, and business continuity measures.

• Project and Lease Support:

• Support the planning and execution of new office projects, including lease negotiations and transactions.

• Liaise with landlords, internal stakeholders, and service partners to ensure compliance and alignment with organizational goals.

Team and Vendor Management:

• Lead a team of 100 individuals, including direct full-time employee (FTE) and third-party staff.

• Oversee vendor management, ensuring service level agreements (SLAs) are met and performance is optimized.

• Manage visa and travel agency relationships, ensuring efficient travel management for employees.

Budget and Reporting:

• Manage the IFM budget, ensuring cost-effectiveness and alignment with financial targets.

• Lead Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) with service partners.

• Publish detailed facilities dashboards on a monthly, quarterly, and yearly basis.

Technical Services:

• Oversee the management of Integrated Workplace Management Systems (IWMS) and other FM applications.

• Ensure all technical services are delivered effectively, with a focus on continuous improvement and innovation