Manager-Transition Management

• Plan transitions in detail, including identification and scheduling project deliverables, milestones, required tasks & scope of processes to be transitioned
• Provide feedback to TM/s on service design & solution documentation
• Coordinate and successfully project manage the transition of processes in scope from the local site/s into the BSC (Manage the transition on site)
• Collaborate with TM/s and local site management
• Monitoring and reporting on transition progress
• Resolving transitions issues, document risks and create mitigation plans
• Providing a link during transition between the BSC Knowledge Capture Team, senior level management, TM, other stakeholders
• Ensure the appropriate documentation of the local processes, including providing a quality review of documentation (Process Maps and Desktop Procedures)
• Ensure correct application of transition methodology to each transition being managed by the Transition Coordinator
• Ensure successful delivery of transition outputs, including Decision Gates, Ramp Up & Go Lives, and the overall transition completion.

Minimum required:

• Minimum 1-3 years of relevant experience in a similar position (TC/Manager/ Project Manager) in an international SSC or BPO environment

Preferred:

• 3 to 6 years: International experience; Proven track record of conducting or participating in onshore KC , operations expertise in HR/FP/Sales/Mktg for tower alignment.