Deputy Director- Knowledge Management ( ESM)

The objective of the role is to support Global KM lead in building KM Frameworks, Driving standardization of services with the Sectors and the GCCs, Managing and Maintaining KM playbook and KM sites for the KM Center of Excellence that caters to the larger enterprise.

• KM Coach will be aligned to Global KM Leader and will work closely with the Functional Leads and the Sector in executing specialized priorities. Specific responsibilities:
• \"Own\" and update knowledge management frameworks and standards, training content and playbooks. Ensure the KM site is always updated.
• Bring innovative approaches and tools to create, manage and disseminate content. Upskill on KM and KC tools and conduct standard trainings during transitions and implementation for sector BUs.
• Collaborate with KM functional leads and other cross functional teams to standardize KM routines, ensure consistency of user-experience and connection to common areas of interest while helping the mature the KM practice for the organization
• Collaborate with KM solution leads to propose and support execution of Globalized Knowledge Management programs and initiatives with Senior Stakeholders
• Interact with the functional KM teams, along with the ESM Leads, drive/oversee the execution of Globalizing KM content management projects
• Provide input towards continual refinement and evolution of knowledge plans and strategies for KM Programs. Also assist in transforming key information and intellectual capital into value, working in partnership with the Functional Knowledge Leads
• Collaborate with the KM Content team to ensure alignment on KM practices and establish synergies between KM and Content Management
• Facilitate the creation and distribution of metrics and analytics dashboards detailing the use and adoption of KM programs, sites and tools. Device an action plan based on the metrics report and collaborate with KM functional leads to implement.
• Build the KM culture across the enterprise
• Launch projects and gamification for adoption of KM tools, processes and best practices , and drive with all the functional ESM & KM leads.
• Support KM Audits and global internal controls audit for KM globally

• Professional with 14 to 17 years of knowledge management experience; familiarity with executing KM projects, client service/account team experience a plus
• Content creation and project management skills
• GBS experience in large scale global organizations is essential
• Knowledge of knowledge management-related platforms (e.g. SharePoint), electronic knowledge, repository management, intranets/portals, collaborative and social media tools, search, ontologies/taxonomy, data structures, and KM processes
• Ability to work in a matrix organization and deal with ambiguity
• Leadership experience with ability to manage multiple projects, stakeholders, and client/account teams
• Candidate should be adaptive and flexible as conditions change and have experience working as a change agent to influence others
• Strong verbal/written communication, presentation and relationship building skills Incl virtual teams/clients
• Critical thinking and proactive problem-solving abilities
• Excellent research, analytical, collaborative and negotiation skills
• Team player as the candidate is required to work closely with the global KM team
• Ability to influence, persuasive and strong in change management
• Disciplined and consistent, with the highest degree of ethical behavior
• Strong conceptual and process thinking
• Creative, independent thinker who can execute on the details
• Instructional Design Certified, rich experience in creating content for senior stakeholders