Manager - Partner Operations - Energy Sector (5-9 yrs)

About Battery Smart:

- Battery Smart is building India's largest network of battery swapping stations providing Li-ion batteries on a pay-per-use basis for the drivers of three-wheeled electric rickshaws through our asset-light network of partner swap stations.

- The company offers battery-as-a-service, which helps reduce the investment borne by a consumer.

- It also provides an interoperable battery swapping solution and superior charging infrastructure that helps customers swap their batteries in under two minutes.

- Through its integrated platform, it connects key players in the EV ecosystem - from EV owners and battery manufacturers to leasing partners and fleet operators.

- Battery Smart aims to revolutionize the EV sector by making the adoption of electric mobility simple, economical, and accessible through a unique partner-led model.

- We are working with various players in the industry, including battery manufacturers, OEMs, the driver community, and startups, to build a robust ecosystem that can help drivers easily shift to a more economical EV model.

Job Description:

Function: Technical Management - Product Management, Project Management

- Program Management, Project Management, Operations Management

- The Partner Operations Manager will oversee and lead the operations across Company Owned Company Operated (COCO) stations and Driver Seva Kendras managed by franchisee partners.

- This role requires a strategic thinker with strong operational expertise and excellent relationship management skills to ensure seamless operations and high levels of partner satisfaction.

- The core responsibilities for the job include the following:

Operational Management:

- Oversee daily operations at COCO stations to ensure efficiency, safety, and quality service.

- Monitor and support the operations of Driver Seva Kendras managed by franchisee partners, ensuring adherence to company standards and protocols.

- Implement and maintain operational procedures and best practices across all locations.

Franchisee Relationship Management:

- Act as the primary point of contact for franchisee partners, addressing any operational issues and providing necessary support.

- Conduct regular performance reviews and audits of franchisee operations to ensure compliance and performance standards are met.

- Facilitate open communication channels between the company and franchisees to address concerns and share best practices.

Quality Assurance:

- Develop and enforce quality control measures to maintain high service standards across all operations.

- Implement regular training programs for COCO and franchisee staff to ensure consistent service delivery.

Performance Monitoring and Reporting:

- Track and analyze key performance indicators (KPIs) for COCO stations and Driver Seva Kendras, identifying areas for improvement.

- Prepare and present detailed operational reports to senior management, highlighting achievements, challenges, and action plans.

Strategic Planning and Implementation:

- Assist in the development of operational strategies to enhance service delivery and operational efficiency.

- Lead the implementation of new initiatives and technologies aimed at improving operational processes and customer satisfaction.

Stakeholder Engagement:

- Work closely with internal teams (e. , supply chain, marketing, and customer service) to align operational strategies with overall business objectives.

- Represent the company in meetings and negotiations with potential and existing franchisee partners.

Risk Management:

- Identify potential operational risks and develop mitigation strategies.

- Ensure compliance with all regulatory requirements and company policies at all operational sites.

Requirements:

- Bachelor's degree in Business Administration, Operations Management, or a related field.

- An MBA is preferred.

- 5+ years of experience in operations management, preferably in the startup, automotive, logistics, or energy sectors.

- Proven experience in managing franchisee relationships and multi-site operations.

- Strong leadership and team management skills.

- Excellent communication, negotiation, and interpersonal skills.

- Ability to analyze complex data and develop actionable insights.

- Proficiency in using operational management software and tools.

Key Competencies:

- Strategic Thinking: Ability to develop and implement strategic operational plans.

- Operational Excellence: Strong focus on efficiency, quality, and continuous improvement.

- Relationship Management: Skilled in building and maintaining strong partnerships.

- Problem-Solving: Ability to identify issues and develop effective solutions.

- Adaptability: Comfortable working in a fast-paced and dynamic environment