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8 Pentagon System and Services Jobs
Service desk - Fresher (Male)
0-1 years
₹ 2.75 - 3.25L/yr
Mumbai
1 vacancy
Service desk - Fresher (Male)
Pentagon System and Services
posted 3d ago
Job Description
Openings for Service Desk Coordinator...
- Location: Andheri
- Salary: 18000/- take home ( 24000 CTC)
- Education: Graduate with good Communication
Role & responsibilities
- Create and assign service tickets to appropriate teams for resolution
- Monitor and respond to IT support tickets on time
- Provide excellent customer service and ensure a positive user experience
- Team Management
- Adhere to established service level agreements and response times for service requests
- Vendor management for Service support
- Asset Inventory
- Verbal / Written co-ordination with internal teams
- Periodic MIS reports preparation
- Daily / Weekly / Monthly call report prepare (Engineer wise / Category wise / Location wise )
- Report prepare in excel with pivot table and chart wise data
Interested candidates can share their cv to albina.shere@pentagon.co.in
Whatsapp: 9765778210
Employment Type: Full Time, Permanent
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