Application Engineer, Application Shared Services

What You'll Do At Pega

Be part of a dynamic and enthusiastic fast-growing SME group supporting Global Customer Support team resolving customer issues raised on the enterprise applications.
Serve as an escalation point to Customer Support cases, providing troubleshooting, support, and hotfixes to existing product versions, as required.
Deliver successful releases incorporating and complying with latest features of Pega platform & industry.
Manage the releases, patches and hotfixes for the issues raised by customers following the Pega defined process and policies.
Collaborate with application development, Product management and Architect teams when ever necessary.
Contribute to design and development of features enabling customers to differentiate themselves from competitors and driving them to stay ahead.
Exhibit a commitment to continuous learning and development.
Work as part of a collaborative team with mindful of good software development patterns and practices surrounded by fun loving talented engineers.

Who You Are

A result-oriented individual, driven with passion and ability to explore solutions and solve complex customer problems.

Good experience in analysis, design, development, and application deployment of large-scale Java centric enterprise application systems.
Strong experience in Pega PRPC & minimal basic of J2EE (JSP, Servlets) & good knowledge in Databases - Oracle and/or DB2 and MS/SQL)
2 to 4 years of Pega experience in analysis, design, development, and application deployment of Pega applications.
Strong debugging skills with the usage of Tracer, Log analyzer, DB tracer, PAL, PLA, etc.
Working experience in an agile/scrum team environment.
Proficient with technology-based tools and processes
Experience developing or working with Pega frameworks or CRM apps like Sales Customer Service [CRM] and Industry experience will be an added advantage.

What You've Accomplished

2-4 years of Pega development experience
CSSA Ceritication
Prior experience with enterprise systems including CRM, Industry applications, ERP and their corresponding business domain knowledge
Preferred experience developing integrations using APIs
Exhibit strong written and verbal communication skills
Solid understanding of, and practical experience with DevOps and Application Software Development Life Cycle (SDLC)
Practical experience with Agile/Scrum development methodology
Practical knowledge of Application Software design patterns
Have some exposure to project planning and effort estimation practices.
Ability to work collaboratively in a team to brainstorm, plan and develop new features.
Experience with one or more of the following: Java, J2EE, JavaScript, CSS, HTML, Oracle, DB2, MS SQL