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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer - Fraud (Practitioner)

We are looking for candidates for Fraud, Transaction Investigation and Chargeback process with excellent comprehension skills for Australia New Zealand customers. A confident, diligent professional who focuses on preventing fraud and providing assurance to our customers. Preferred candidates with prior experience in customer solutions, card schemes, servicing. Should be comfortable with rotational week offs.

Responsibilities
Handling Inbound outbound calls online applications
Respond to applicant questions resolve issues.
Operate in compliance with laws Regulations.
Dealing with complex solution-based calls.
Reading complex sensitive customer situations and dealing with it accurately.
Consistently Deliver First Class Service.
Exceptional Time management skills.
Assess risks and investigate for fraudulent activity with a keen eye.

Qualification we seek in you
Minimum Qualifications
Knowledge of AUS NZ Privacy legislation
Previous Fraud/Scheme Chargebacks related experience
Excellent communication skills verbal and written.
Should have sound computer knowledge.
Needs to be good at multitasking.

Preferred Qualifications/ Skills
Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
Displays excellent problem solving and decision-making skills
Proficient computer skills and attention to detail
Significant months of experience in the phone customer service field is desired
Negotiation and analytical skills
High level of integrity
Ability to multi-task

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.