Customer Service Associate

Role & responsibilities :

⦁ Minimum 6 months of experience in Customer Service Operations (Insurance experience preferred).

⦁ Provide complete and accurate information about products and services to customers.

⦁ Offer end-to-end resolution for customer queries related to claims, endorsements, and services by coordinating with cross-functional teams and insurers.

⦁ Resolve all product or service-related issues via calls and emails.

⦁ Achieve productivity standards while maintaining speed and accuracy in daily tasks.

⦁ Consistently meet and exceed SLA targets as assigned periodically.

⦁ Demonstrate the ability to learn about products/services and explain them effectively to prospects.

⦁ Understand customer requirements and close queries efficiently, including post-sales resolutions.

⦁ Respond promptly and effectively to all internal and external communications.

Skills to succeed:

⦁ Proficiency in using ticketing tools like Freshdesk.

⦁ Confidence and dynamism in customer interactions.

⦁ Strong focus on customer satisfaction with a problem-solving mindset.

⦁ Excellent interpersonal, listening, and negotiation skills.

⦁ Ability to convert customer interest into actionable sales opportunities.

⦁ Quick learner, creative thinker, and team player with a results-driven attitude.

⦁ Passionate about delivering quality work outputs.

Preferred candidate profile : from Insurance industry

Notice Period: Immediately or max 15 days

Working Days: 6 Days working + 1 week-off

Job Location: Noida