Engineer - Backend (Java)

As a Senior Software Engineer on the Application Support Engineering Team, you will be responsible for building and evolving our current Payments Processing Operations team. The prospective candidate will be an individual contributor working closely with various cross-functional groups, including domain engineering, product, and merchant support teams, with a strong emphasis on delivering customer focused solutions. This role requires admirable problem-solving and collaboration skills to ensure customer needs are met efficiently and effectively.

Meet our team

You will be part of the team that works with our customers and internal stakeholders to resolve their day-to-day Engineering issues and to build capabilities to improve our merchant observability and experiences. You will be working on key operational metrics, emphasizing availability, reliability, and observability within the Braintree Gateway Platform. As a hands-on full stack engineer with AI/ML expertise, you will design and implement AI-driven solutions to enhance platform stability, improve observability, and elevate customer experiences.

• Demonstrate a customer centric mindset as part of day-day work.
• Responsible for responding to any critical Issues and supporting platform stability issues.
• You will be empowered to be a strong and well-rounded engineer with an investigative mind, enhance your troubleshooting/debugging skills and dedicated customer focus.
• You will develop a strong sense of ownership of the application stack, great analytical and problem-solving skills, in depth knowledge on latest technologies, ability to self -learn and attention to detail.
• You will work towards achieving operational excellency, be the guiding force and collaborate with the team to take it to the next phase
• Develop tools and automation to manage operations and improve observability of merchant experiences via code.
• Improve the operations quality, reliability, and stability of our systems
• Provide valuable Issue Intelligence for the major issues: By Identifying applications, monitoring, process and product gaps and propose [short-term] implement solutions to address them. Drive long term solutions with technology/product teams when appropriate.
• Collaborate with your fellow engineers on design principles and best practices.
• Recognize, validate and evangelize emerging technologies and architectures that align with business objectives.
• Take your technical skills to the next level with the Application Engineering team at PayPal.

• 5+ years of software development experience
• Excellent problem-solving skills
• Experience in developing, troubleshooting/debugging complex multi-tier applications
• Proficiency in at least one of the programming languages: Ruby on Rails, Python, Java
• Strong proficiency in machine learning algorithms and artificial intelligence techniques.
• Experience with AI/ML frameworks and libraries such as TensorFlow, PyTorch, or scikit-learn.
• Proficiency in programming languages commonly used in AI/ML, such as Python or R.

• Hands-on experience with databases such as PostgreSQL, Oracle
• Hands-on experience with Unix/Linux environments.
• Experience with monitoring and observability platforms such as Datadog and Splunk
• Familiarity with Tableau or other equivalent Business Intelligence and Analytics Software
• Familiarity with scripting languages like Shell and Perl is a plus.
• Previous experience with Incident Management and Production Support is highly desirable.
• Strong verbal and written communication skills