TAP Technical

Cognizant Hiring Temenos TAP Production Support Analyst!!!

Experience: 5 - 13yrs

Location: Chennai.

JD:

JOB DESCRIPTION

Job Title: TAP Production Support Analyst (L2)

Reporting to: Lead

Background

The TAP Production Support Analyst is responsible for IT application support activities including maintenance, administration, and second line support. They will work closely with the Service Desk to provide second line operational support and to ensure timely and efficient resolution of IT application-related incidents and service requests.

Responsibilities:

Assist with troubleshooting by partnering with other IT teams across the organization (Business Technology, Infrastructure, etc)

Manage assigned tickets by providing analysis and solution where applicable

Perform daily system sanity checks to ensure all systems are up and running

Perform status / scheduled checks for related issues

Follow department processes for issue resolution, escalation, and triage

Maintain positive attitude and customer advocate through product issue resolution

Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.

Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.

As required, provide timely communication to users on the status of their service requests and incidents.

As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.

Ensure problem prevention methods are continuously applied to improve service levels and reduce costs.

Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.

Monitor the availability, performance and throughput of supported IT applications.

Provide recommendations for system performance improvements

Prioritize and schedule assigned support activities and tasks.

Maintain IT application support technical documentation.

Participate in Disaster Recovery (DR) activities as required.

Participate in Deployment related support and System Sanity check activities

Analysis of logs (Application, Database and Error logs)

Monitor TAP performance issues inclusive of Memory utilization, CPU utilization

Provide immediate fixes (Data Patching), non-code related or workaround for Incidents and Service Requests

Requirements:

A Bachelor degree - Information Technology or equivalent qualifications

Knowledge of end to end Temenos Triple A / Wealthsuite components

Strong knowledge of validation of data between T24 and TAP (B2F/F2B).

Very Good Knowledge of JIRA, HPSM, MS Excel

Experience and technical knowledge on Databases(Oracle) and Unix/Linux scripting

Preferably prior usage of Dynatrace and Splunk logs to identify/troubleshoot issues

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 350,000 associates around the world.
• We don t just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what s right.
• We foster an innovative environment where you can build the career path that s right for you.

About us:
Cognizant is one of the worlds leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.