Engineering Program Manager

What you need to know about the role:

We are currently seeking Senior Technical Program Manager with relevant experience in project management, change management and organizational dynamics for Technology Excellence. Program management team is responsible to plan and deliver end to end complex programs. This team work across product, engineering, multiple other cross-functional teams, internal and external partners to ensure timely planning, execution and launch / go-to market of programs.

Meet Our Team:
We are the Technology PMO organization that is responsible for delivering initiatives and programs to support the business. You will be responsible for working with the PMO and Engineering leaders to drive successful program execution.

• Drive the coordinated management of large, complex programs over a finite period of time in order to achieve specific business goals. Ensure the timely delivery of business value and the efficient use of organizational resources.
• Partner with Business and Technology leadership to establish a solid understanding of the vision, purpose and expected business benefits of a program. Ensure measurable KPIs are defined and aligned to company goals and objectives.
• Manage the program-level decomposition of work across multiple delivery teams. Work across organizational boundaries to define program interdependencies and release plans.
• Partner closely with Product Owners, Product Development teams to execute and deliver programs aligning to product vision and program goals, objectives and timelines. Make sure appropriate domain resources are engaged. Helps define creative solutions to address resourcing challenges.
• Drive resolution of program-level issues leveraging scrum-of-scrums as needed. Facilitate executive-level escalations and program-level change management.
• Monitor health of program delivery. Track program-level status, risks, issues and dependencies. Proactively address delivery team impediments. Resolve program-level roadblocks to enable successful program execution.
• Manage program-level communications ensuring stakeholders are informed of roadmap changes, release plans and delivery status. Lead program-level reviews with delivery teams, stakeholders and executive management as required.
• Drive the integration and adoption of agile delivery practices across delivery teams. Facilitate program retrospectives to identify improvement opportunities. Evangelize and integrate desired changes in order to enable continuous improvement.
• Lead by example. Actively coach Product Owners, Scrum Masters, and Delivery teams in order to promote successful adoption of agile practices. Cover key management roles as needed to ensure the success of program delivery efforts.

• 10+ years of experience in project and program management.
• Relevant experience organizing multiple teams delivering on software/product development initiatives required. Agile lifecycle management experience preferred.
• Successful track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
• Proven ability to develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies
• Strong technical acumen and strong voice of the customer across the program delivery lifecycle.
• Good knowledge of project management process, project management software tools, templates and management techniques
• Experience with different software development methodologies including the agile development methodology such as Scrum
• Success in developing program/project level artifacts to support a major software implementation program with concurrent releases

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