Steward

Duties & Responsibilities:

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled
• Prepares for service by ensuring:
• Grooming is impeccable and in accordance with Cesta Services personal presentation standards
• Outlet equipment is clean
• Equipment is sorted and stored
• Glassware is polished
• Flatware is polished
• China is clean
• Waiter stations are prepared
• Cutlery is placed for buffet and table service
• Tables are set
• Reservations are read and familiarized
• Special occasions are ready
• Music is on
• Lighting is on
• Outlet is ready for service and guest comfort

• Carries out effective service by ensuring:
• Guests are greeted and seated
• Daily specials are explained and upsold
• Food orders are processed accurately
• Trays and tray jacks are effectively used
• Food orders are taken quickly
• Payment methods are handled accurately
• Working areas are cleaned and re-set quickly
• Bar is clean
• Used ashtrays are regularly cleaned
• Guests are conversed with in relation to the food and beverage products

• Carries out effective beverage service by ensuring:
• Beverages are upsold and regularly replenished
• Coffee and tea is served hot and in accordance with standard

• Take appropriate action to resolve guest complaints
• Food and beverage stock is stored in relation to hotel procedures
• Performs related duties and special projects as assigned