Technical Account Manager

Customer Communication :

• Liaise with customers and internal teams to explain products and implementation schedules.

Technical Review :

• Review technical requirements, project schedules, and customer interactions to ensure alignment.

Pre-Sales Support :

• Assist in pre-sales activities by analyzing prospects business and technical needs, developing tailored service propositions.

Product Demonstrations :

• Demonstrate products to customers, articulating how proposed solutions meet their specific needs.

Thought Leadership :

• Provide guidance on architecture and design to help customers effectively leverage the Pathlock platform.

Implementation Planning :

• Produce estimates and plans for service implementation, ensuring clear expectations for deployment.

Documentation :

• Create scoping documents, ROM estimates, and service implementation contracts/SOWs for Pathlock solutions.

Project Oversight :

• Oversee the delivery of Professional Services, addressing technical concerns to ensure smooth implementation and launch.

Client Relationship Management:

• Build and maintain strong, long-term relationships with assigned clients, understanding their business needs and technical requirements.

Support Analysis :

• Analyze customers support requirements to identify opportunities for enhanced service or cost reduction.

Vision Communication :

• Communicate Pathlock s vision and product roadmap to customers, aligning their goals with company offerings.

Upsell and Cross-Sell Management :

• Identify and manage upsell and cross-sell opportunities, negotiating contracts and pricing.

Expansion Opportunities :

• Drive opportunities for account expansion, ensuring customers recognize the full value of Pathlock s services.

Strategic Guidance:

• Offer best practices and strategic advice on product usage, integration and optimization to help clients achieve their goals.

• Bachelor s degree in computer science, Information Technology, or a related field. Advanced degrees or relevant certifications (e.g., CISSP, TOGAF) are a plus.
• Must have a minimum of 8 years of relevant experience in Identity Governance and Administration and/or Identity and Access Management domain.
• Must have experience leading delivery projects and strong track record of delivering successful solution outcomes for clients in Identity transformation programs.
• Professional work experience as part of an enterprise software company or systems integrator.
• Experience interfacing and communicating with clients and partners.
• Experience in managing multiple projects.
• Experience consulting, project planning, resource management, scoping, scheduling and implementing Application and Identity Governance solutions.
• Familiarity with the following technologies a plus: web technologies: XML, SPML/SOAP, Web and Application Servers, HTML Databases (Oracle, Sybase, MSSQL, MySQL) Directories (LDAP, AD) enterprise HR systems (SAP, PeopleSoft) programming languages such as Java, .NET or C++ identity management provisioning systems (Sun, Oracle, IBM, Novell) Security software or internal IT audit experience.
• Familiarity with identity and access management (IAM) solutions, ERP systems, and GRC (Governance, Risk, and Compliance) tools.
• Knowledge of integration technologies, including REST, DB, LDAP
• Knowledge of integration to off the shelf Enterprise products e.g., Workday, SFDC, ServiceNow, SAP, Oracle ERP, etc.
• Knowledge of API integration, microservices architecture, and data security best practices.