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Parentune

Compare

4.9

based on 6 Reviews

11 Parentune Jobs

Client Servicing Executive

Parentune.com

4.9

based on 6 Reviews

4-9 years

Gurgaon / Gurugram

1 vacancy

Client Servicing Executive

Parentune

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Data Analysis Data Analytics Analytical Chemistry Inside Sales Android

+ 1 more

Job Description

Client Servicing Executive

Location: Gurgaon

Experience: 1-2 Years Full time experience in Servicing Brands for a Digital Agency or a Publisher Platform

Shortlisting criteria: At least 1 year of experience at a Digital Agency or a Digital Publisher

Reporting to: CEO

Note: This is a full time role based out of Gurgaon

About Parentune

Parentune is the most prompt & verified Helpline for Parents. We are the only Platform that provides trustworthy advice to parents within minutes, 24x7. Parentune empowers this through a combination of its verified parents community, Comprehensive & verified Content & Courses, its proprietary Technology & empaneled Doctors.

We solve 96% of parents concerns in under 45 min & 30% of them instantly. Parentune is the #1 Parenting APP in India for more than 4 years now, rated 4.9/5 on Android Playstore & 5/5 on Apple App store. Among other notables, Parentune has been featured by Google as an Indian APP with global potential, recognised as a Nasscom Emerge 50 Technology Startup, awarded by Business World as a Technology company to watch out and is one of the very few Indian Tech startups to be recognised by Wall Street Journal as a Global Startup Showcase.

More about Parentune here:

Parentune Website

Play Store - Android APP

App Store - Apple

About the role

As a Client Servicing Executive , you will be responsible for onboarding and driving Clients (Brand Partners) objectives on parentune. You will collaborate with relevant stakeholders to address the Clients needs effectively and garner renewals from the Clients with superior delivery, insights & servicing. You will ensure that our clients thrive, their brands flourish, and there loyalty & preference for parentune grows stronger. You will be making analytical & insightful presentations for each Brand campaign. A minimum experience of 1 year in a Client Servicing role in the Digital Marketing domain is the bare minimum ask for this role.

Responsibilities:

Brand Renewal Mastery:

Conduct the Client campaigns such that they garner superior results & are keen to renew our services.

Craft persuasive, insightful & compelling presentations that resonate with their brand s essence.

Collaborate with our team internally to ensure collaboration for Client Success & renewal.

Campaign Execution & Optimization:

Mix potions of data, creativity, and strategy to optimize the campaign.

Ensure timely deliveries with a sync up throughout the campaign.

Prepare daily & weekly dashboards that reveal the campaign performance.

Client Presentations & Feedback:

Analyze data to find quantitative and qualitative insights.

Create compelling & insightful reports, appreciated by the Clients.

Receive and act on Clients feedback for win-win.

Build solid internal cadence to enhance campaign performance.

Keep the excitement bubbling internally with Client campaign results.

Relationship Alchemy:

Develop and maintain strong relationships with the key stakeholders on the Client side including Brand Managers, Digital Experts, CMOs, and media agencies.

Understand their marketing goals, audience demographics & campaign objectives deeply.

Serve as the primary point of contact, ensuring seamless communication.

Media Maven Diplomacy:

Collaborate with internal teams Technology, Content and Production to deliver exceptional media experiences.

Resolve any client concerns promptly, ensuring a delightful journey.

Host media events, screenings, and influencer meet-ups.

Must Have Skills:

1.Good with Excel & Data Analytics.

2.Good with Excel & Data Analytics.

3.Good with dashboard creation.

4.Excellent interpersonal communication - verbal and written.

5.Relevant experience in handling Brand partnerships and presentation to Brands .

Qualifications :

Bachelor s degree in Media Studies, Marketing, or related field.

Proficiency in communication, data analysis, and media trends.

Ability to balance creativity with business acumen.

Proven experience working as a client servicing executive.

Demonstrated ability to work effectively in a team environment.

Ability to multitask and prioritize tasks effectively with a Positive attitude.

Hiring Process:

Each talent is onboarded through the OTT (Onboarding Top Talent), which has 5 steps:

First discussion - Get to know you a little (Online)

Time-sensitive exercise followed by a discussion - (in person at parentune Gurgaon HQ)

Second discussion with the hiring manager - (in person at parentune Gurgaon HQ)

Third discussion with the Business Head/Founder - (in person at parentune Gurgaon HQ)

Interaction with the team - future collaborators - (in person at parentune Gurgaon HQ)

Final discussion - in person

Some of these in-person rounds are coupled and done on the same day/visit. We finish our process within 7-10 working days.

Note: We work half-days on alternate Saturdays. Specifically, we work on the 1st and 3rd Saturdays of the month, while the 2nd and 4th Saturdays are off.

30-60-90 Days Plan:

30 Days Plan: To have a thorough understanding and ownership of existing and currently live Brand partnerships & their SOPs.

60 Days Plan: To have a cordial working relationship with the Client side (Brands, Digital Marketing Heads, Agency) .

90 Days Plan: Evidence of early traction on renewals, upselling and cross selling with existing Brands.

Employment Type: Full Time, Permanent

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