Orm Executive

Parag Milk Foods Ltd, founded in 1992, is one of India's elite private sector dairy company, with a diverse portfolio in over 15 consumer centric product categories. We pride ourselves for providing the best global source of expertise and scientific knowledge in support of the development and promotion of quality cows milk and milk products, to offer consumers nutrition, health and well-being.

Overview:-

Objective: Monitor online mentions of the brand across social media, forums, blogs, and other digital platforms.

Key Activities:-

• Manage reviews on platforms like Google, Instagram, Facebook, etc., to maintain positive brand perception.
• Monthly reports on brand sentiment analysis.
• Address negative comments, reviews, or mentions promptly and effectively.
• Develop and implement response strategies for negative feedback.
• Coordinate with PR and customer service teams for sensitive issues.
• Reduction in negative sentiment ratio over a specified period.
• Respond to reviews (positive and negative) with appropriate messaging
• Encourage satisfied customers to leave reviews
• Achieve an average star rating of 4.5+ across key review platforms.
• 20% increase in positive reviews quarter-over-quarter.
• Engage with customers and followers on social media platforms.
• Develop and refine ORM strategies to align with business goals.
• Regularly review and adjust ORM strategies based on analytics.
• Present monthly ORM performance reports to stakeholders.
• Replying to DM of Instagram and Facebook.
• Enquiry forward to Sales / Influencer.

If interested, please Call / WhatsApp at 8830843441 or share your Resume at jubin.varghese@parag.com

Regards,

Jubin,

HR Team.