Senior Executive - Tele-Marketing (0-5 yrs)

Job brief :

- We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company.

- You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

- An effective telesales representative must be an excellent communicator and have superior people skills.

- They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

- The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

- Contact potential or existing customers to inform them about a product or service using scripts

- Answer questions about products or the company

- Ask questions to understand customer requirements and close sales

- Direct prospects to the field sales team when needed

- Enter and update customer information in the database

- Take and process orders in an accurate manner

- Handle grievances to preserve the company's reputation

- Go the "extra mile" to meet sales quota and facilitate future sales

- Keep records of calls and sales and note useful information

Requirements and skills :

- Proven experience as telesales representative or other sales/customer service role

- Proven track record of successfully meeting sales quota preferably over the phone

- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

- Ability to learn about products and services and describe/explain them to prospects

- Excellent knowledge of English

- Excellent communication and interpersonal skills

- Cool-tempered and able to handle rejection

- Outstanding negotiation skills with the ability to resolve issues and address complaints

- High school diploma; BSc/BA will be a plus