Manager - Telemarketing - Telecom (0-5 yrs)

Role Overview :

Lead and manage a telecalling team to achieve sales targets, improve customer engagement, and drive revenue growth. Responsible for developing sales strategies, monitoring team performance, and maintaining high service quality standards.

Key Responsibilities :

Team Leadership :

- Recruit, train, and mentor telecalling executives.

- Set performance goals and monitor team achievements.

- Conduct regular team meetings and provide constructive feedback.

Sales Strategy and Execution :

- Develop and implement telecalling sales campaigns to meet targets.

- Track and analyze sales data to identify trends and opportunities.

- Collaborate with marketing teams to optimize lead generation efforts.

Customer Engagement :

- Ensure excellent communication with customers to build trust and loyalty.

- Address escalated customer concerns and resolve issues promptly.

- Collect feedback to improve sales approaches and customer satisfaction.

Performance Monitoring :

- Create performance dashboards and submit reports on team KPIs.

- Identify gaps in performance and implement corrective actions.

- Maintain call quality standards through regular call reviews.

Process Improvement :

- Optimize telecalling scripts and workflows for better conversion rates.

- Stay updated on industry trends and introduce innovative practices.

- Ensure adherence to compliance and data protection regulations.