Senior Vice President - Operations & Sales - SaaS Product (10-16 yrs)

Senior Vice President (SVP) - Operations & Sales (SAAS Product)

- Location: Chennai (Work from Office)

- Reporting to: Chief Operating Officer (COO)

Experience Required:

- 10 to 16 years of strong experience in managing operations and sales, particularly in the SAAS product domain.

- Demonstrated expertise in scaling operations, driving growth, and ensuring smooth customer acquisition and retention in the SAAS sector.

Key Responsibilities:

- Operations Management: Oversee day-to-day operational aspects of the business, ensuring efficiency and high-quality execution.

- Sales Strategy: Develop and implement sales strategies to drive revenue growth for SAAS products, focusing on both acquisition and upselling of existing customers.

- Leadership: Lead cross-functional teams, mentoring managers and senior leaders across both sales and operations functions.

- Process Improvement: Continuously assess and improve operational processes for optimization, automation, and scalability.

- Collaboration: Work closely with senior leadership, including the COO, on setting strategic direction and key initiatives for the company.

- Reporting: Provide regular reports on sales, operations performance, and key metrics to senior leadership.

- Customer-Centric: Ensure high levels of customer satisfaction and retention through effective service delivery and operational excellence.

Skills and Competencies:

- Expertise in SAAS product sales and operations management.

- Strong leadership abilities with experience managing large teams.

- Excellent understanding of customer success, sales pipeline management, and service delivery.

- Data-driven decision-making, with experience using analytics tools to drive operational and sales success.

- Exceptional communication, negotiation, and interpersonal skills.

Qualification:

- Preferably an MBA or equivalent experience in a relevant field.

- Proven track record in scaling and leading high-performing teams in a SAAS environment.