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CUSTOMER SUCCESS MANAGER
PadCare Labs
posted 11d ago
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Job Description
- Develop and implement a comprehensive customer experience strategy for business clients.
- Analyze customer feedback and data to identify areas of improvement and develop action plans to address them.
- Collaborate with cross-functional teams to ensure customer feedback is integrated into product and service development.
- Manage and improve customer touchpoints across all channels, including phone, email, chat, and in-person interactions.
- Develop and implement customer retention programs to ensure customer loyalty and satisfaction.
- Monitor and report on customer experience metrics, such as Net Promoter Score, customer satisfaction, and customer effort score.
- Stay up-to-date on industry trends and best practices in customer experience management.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field.
- 3+ years of experience in customer experience management, preferably in a business-to-business environment.
- Strong analytical skills and the ability to use data to drive decisions.
- Excellent communication and collaboration skills, with the ability to work cross-functionally and with external partners.
- Proven track record of developing and implementing successful customer experience strategies.
- Strong project management skills and the ability to manage multiple projects simultaneously.
- Passion for providing exceptional customer experiences and improving customer satisfaction.
- This position requires a customer-centric mindset and the ability to balance customer needs with business objectives. The ideal candidate will be a strategic thinker with a passion for continuous improvement and a proven track record of driving positive customer experiences
Employment Type: Full Time, Permanent
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