Fraud Specialist

We are seeking an Abuse/Fraud Specialist to join our team and help to investigate, mitigate

and respond to reports of abuse across World Host Groups global network. Ensuring

instances of fraud or abuse are resolved effectively are of utmost importance.

As we grow there will be ample opportunity for growth in the role to become a specialist in

handling fraud and abuse issues on our network and reducing instances of fraudulent orders

being provisioned, and removing fraudulent customers from our services.

Responsibilities

• Work closely with the Head of Abuse to promptly process abuse reports efficiently and inline with company policies and guidelines.
• Assist colleagues with abuse issues, acting as a point of contact for our support teams to review suspicious accounts
• Identify pain points related to abuse management and propose solutions
• Collaborate with cross-functional teams to ensure abuse is promptly shutdown on our network, particularly working with the domains team and system operations team
• Participate in audits of potential abuse to proactively identify and resolve issues
• Reviewing orders flagged by our fraud detection system and suspicious accounts flagged via colleagues and abuse reports from 3rd parties

Goals

• Become an abuse specialist, confident of the different types of abuse which can occur and the appropriate internal processes and guidance which should be applied
• Effectively process abuse reports and reduce overall fraud on our systems, ensuring accounts are thoroughly investigated and appropriate action taken

Requirements

• Strong attention to detail and processes
• Strong analytical skills and judgement
• Excellent communication and interpersonal skills
• Ability to work collaboratively with cross-functional teams

Preferred

• Familiarity with Web Hosting and Domain Names
• Understanding/experience of different types of abuse online
• Experience in online fraud prevention/detection
• Self-motivated and prioritisation skills

If you are interested in starting your career in abuse handling and fraud prevention, we

encourage you to apply for this exciting opportunity. We will provide on-the-job training and

support to help you develop the skills you need to succeed in this role.