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Customer Support Executive
OSB India
posted 3d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
- To manage non voice tasks, like working on mail, secure messages and manual letters.
- To demonstrate an all-round knowledge of the companys products
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Contributes to team effort by accomplishing related results as needed.
- To ensure the timely communication of information to colleagues and line management
- To maintain timelines and work as expected to fill and complete tasks
- Adherence to legislative regulatory and compliance standards.
- 100% attendance on all the company’s mandated trainings.
- Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
- To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
- Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
- To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..
- To ensure the timely communication of information to first line manager.
- Follow basic behaviours and expectations of maintaining schedule adherence
- Follow and respect company values and act and support accordingly
Employment Type: Full Time, Permanent
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OSB India Benefits
Free Transport 
Cafeteria Work From Home Team Outings Education Assistance 
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