KYC & Client Onboarding

Job Description: KYC & Client Servicing

Position: KYC & Client Servicing
Location: Gurgaon
Experience: 1-3 years
Qualification: Graduate/Post-graduate, MBA/PGDM

KYC & Client Onboarding Responsibilities and Duties:

• Verify data submitted by customers during the onboarding process.
• Perform due diligence on new and existing clients across various types, including listed and regulated entities, private/public companies (small, medium, large), partnerships, proprietorships, and more.
• Verify KYC documentation of customers to be onboarded in accordance with policies.
• Conduct risk assessments of customers in line with policies.
• Manage the New Client Adoption and Periodic Review stream, ensuring all requests are approved as per regulatory requirements and internal policies.
• Manage exceptions to ensure all defined SLAs with the business are met, focusing on timeliness and quality.
• Suggest process automation improvements and prepare metrics for leadership review.
• Interact with stakeholders to ensure smooth functioning of the unit.

Required Candidate Profile:

• Graduate/Post-graduate degree.
• 1-3 years of relevant work experience in AML/KYC/compliance, within the corporate financial services industry, banks, KPOs, etc.
• Understanding of control, compliance, and investigation functions.
• Familiarity with SEBI AML/KYC regulations and industry guidelines.
• Ability to interpret regulatory guidelines and assess risk scores and entity types.
• Skilled in interpreting alerts and identifying trends or inconsistencies.
• Understanding of the end-to-end KYC process.

Client Servicing Responsibilities and Duties:

• Work in collaboration with the Sales team and internal departments to meet client objectives.
• Provide product and servicing demos to prospective clients.
• Create and implement effective customer loyalty programs.
• Develop communication platforms to enhance client interactions.
• Inspire repeat business through exceptional service.
• Conduct customer service workshops and presentations.
• Monitor and measure client satisfaction.
• Liaise with different departments to resolve client queries.
• Offer advice to clients on services and products.
• Address client requests and troubleshoot issues as required.
• Maintain MIS for reporting and tracking purposes.

Required Candidate Profile:

• Graduate/Post-graduate degree.
• MBA/PGDM in any specialization is a plus.
• Strong communication skills and the ability to meet deadlines.
• Proficiency in computer literacy.
• Calm, polite, and professional demeanor.
• Reliable, self-motivated, and customer-focused.
• General business knowledge and high service orientation.