Software Engineer - Node.js/TypeScript - Bot Automation (5-8 yrs)

Job Description :

We are looking for a Software Engineer to join our Contact Center Automation team. We are building the new generation of our support platform providing a solution to automate processes to enhance our customers experience.

Our primary focus is on voice bot automation, connecting customer calls through different services to our conversational AI bot.

You will have to work on the main application (Node.js), building clean, scalable solutions to handle call flows, connecting with APIs and with the NLP engine (Google Dialogflow CX). We are a multidisciplinary and multicultural team operating using an Agile/Scrum methodology.

Responsibilities :

- Engage with the team members to discuss and implement service improvements and new developments

- Write code solutions following best practices

- Design flows in Google Dialogflow CX based on design requirements

- Get involved in analysis and debugging activities

- Support the team integrating yourself with other developers of other areas across the team

- Own your deliverables from inception to operation and maintenance

- Being responsive and fluent to explain progress, problems, and solutions

This role requires :

- 5+ years of experience as a software developer (any language), backend preferably

- Required experience with Node.js/TypeScript

- Clear focus on quality, building testable code (we use Jest) for unit tests is a must

- Clear knowledge of Object Oriented and Functional programming

- Focus on building clean, simple solutions following best practices

- Understanding API development practices

- Knowledge of Google Cloud Services is a plus

- Knowledge of NLP Automation services with bots is a plus

- Experience of Google Dialogflow is a plus, although other NLP experience is acceptable too

- Fluent spoken and written English required