Collection Manager - Education Loan (3-8 yrs)

Roles and responsibilities:

- Looking for a dynamic and result-oriented professional with experience in financial services collections. The ideal candidate should have a proven track record in managing delinquency.

- To Handle delinquent portfolio from Bucket X to 180 + (Education Loan).

- To deliver 99 % productivity in Bucket X. Also, to keep 30 + and NPA to be the lowest.

- Regular & Timely visits on the cases which are not contactable in Bucket X & mandatory visits on all 30 + & NPA cases and need to get regularized.

- Maintenance of the data records, meeting reviews & targets.

- To maintain proper feedback files & MIS need to be reported to the Manager on a daily basis.

- To maintain daily MIS report and DRR as per the target given. Timely updation of payments in the system as received from customers.

- To solve the query of delinquent customers and need to get the EMI from him on regular monthly basis.

- Need to co-ordinate with Credit, Ops, & Sales Dept and to solve the queries of delinquent customers if any.

- Ensure compliance with all relevant policies and procedures.

- Ensure adherence to prudent social and legal norms during customer interactions

Qualifications & Experience:

- Graduate in any field. Postgraduation/ MBA/ CA preferred.

- Minimum 3 - 5 years of relevant collections experience

- Goal orientation, working effectively with the teams, interpersonal and influencing skills to manage customers effectively

- Proven track record of achieving deadlines and help in target achievement for the company. Excellent oral & written communication skills in English as well as the local

- Excellent oral & written communication skills in English as well as the local language (If any).