Change Manager - Integrated Ops

To analyze and evaluate the complex MPLS BPVPN solution design and implementation maintaining the integrity and consistency of the MPLS BPVPN solution for the customers & play a technical role in the support of the detailed migration design and execution of customer project as Change Manager & acts as the decision maker on Change management.

- Validation of Change Request
- Effective and Proactive coordination between different teams involved in the change implementation
- Arrange and Lead the Change Advisory Board to approve or reject significant change projects
- Schedules change requests and change projects, and ensure availability of required resources (human, hardware, or software/configurations)
- Communication on change preparation & guideline to achieve internal customer confidence
- Ensure the successful implementation of the change
- Review all changes for effectiveness and efficiency (after completion)
- Defines list of pre-authorized changes
- Approves minor change projects directly
- Ensures all relevant databases are updated accordingly
- Provides expertise support to CSM's in the CM & RM service improvement plans
- Own Change Management for his/her customer

Educational Qualifications
Degree in telecommunications field / B.Tech.

Cisco certifications preferred (CCNA routing & switching)

Relevant Experience
- 3-4 years of Total Experience, 2-3 years of Experience on Cisco Switches family knowledge: Cat2900 series, Cat3550/3650 series, Cat3750, Cat4500, Cat6500 series, Nexus switches, Wireless LAN.

- Area of exposer - MPLS, IPVPN( CISCO technologies), Network Boost, Reverbed, Voice - IP Telephony & security.

- Knowledge on : TCP/IP, Frame Relay, ATM, MEA ,IEL , routing protocols such as OSPF, EIGRP, BGP4, RIPV2, MPLS, ,MPLS VPN,VoIP, ISDN DDR, Dial Solutions (PPP/L2F) ,Swiching ,DSL ,IPSEC ,GRE ,Tunneling .

- Change management knowledge (ITIL knowledge is a plus)
Understanding of VoIP Technologies and protocols (TCPIP, H323 etc).
Strong communication & Analytical skills
Quality and process oriented.
-Attention to detail, understanding of process interlocks and dependencies
-Proactive in his/her approach
-Self-driven and able to work under minimal supervision
-Excellent customer skills as well as interpersonal and communication skills

Team management skills

-Ability to provide exemplary customer focused support in a fast paced environment
-Ability to use a team approach to solve problem when appropriate
-Good time management, prioritization and organizational skills
-Willing to learn and expand knowledge with strong focus on Technical and soft skills
-Ability to work under pressure and deal with multiple tasks
-Can Do Attitude
-Fluent in both, spoken and written English.
-Willing to work in 24x7 environment

-Willing to support team leader/manager in delegated activities