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Senior Support Analyst
Oracle
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Handling escalation calls
- In this role, you will use customer service skills and basic front end application knowledge to assess, investigate, and resolve Oracle Health customer issues and requests via call and tickets
- You will work directly with internal and external customers, which requires strong communication skills
- You will be responsible for documenting the investigation and performing basic technical troubleshooting to resolve issues in real time
- You will also be responsible for appropriately triaging and escalating issues, which requires a basic understanding of the different application products and solutions
- The investigation and basic technical troubleshooting responsibilities include gathering information, using troubleshooting tools, capturing caller s details, leveraging knowledge articles, shadowing end users, and achieving the resolution
- The work is semi-routine in nature and requires both independent and collaborative work in a fast-paced environment
- You will be responsible for adhering to regulatory policies, procedures, and customer requirements
- You will also be responsible for maintaining the SLAs and set metric targets for the month
Employment Type: Full Time, Permanent
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What people at Oracle are saying
Rating based on 1 Senior Support Analyst
review
Anonymous · IT & Information Security
in Bangalore / Bengaluru
Good place to work. work life balance and company culture is goo
- Salary - Good
hikes can be better
Senior Support Analyst salary at Oracle
What Oracle employees are saying about work life
Oracle Benefits
Career development and internal mobility Health and well-being Financial security Benefits that suit your lifestyle 
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