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Principal TAM
Oracle
posted 18hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Leading contributor individually and as a team member, providing direction and mentoring to others
- Display authority, confidence, and a significant understanding of customers business strategies and industry trends
- Develop and manages Oracle Support relationship with a designated large account(s)
- Establish professional relationships with key customer contacts to ensure the highest level of customer satisfaction
- Develop significant high-level customer contacts and relationships
- Coordinate delivery of Support Services to meet customer goals and objectives, and drive contract renewal
- Identifies and submit Delivery Leads for new opportunities, work collaboratively with Sales, the Customer Support Manager and the customers to determine their needs and identify appropriate solutions
- Lead complex Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations
- Executes Project and Contract Management- contract cost, resources and scheduling, scope and risk management
- Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology
- Lead initiatives for organizational process and tool development and improvement
- Contribute to the organization at a regional level to drive regional and global strategy execution
- Has detailed experience and demonstrated execution of Oracle policies, procedures, reporting, escalation process and delivery tools with complex contracts
- Often takes a project lead role
- Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization
Employment Type: Full Time, Permanent
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