Head of Support

The ideal candidate is passionate about personalized service playing a key role in expanding existing business and growing lifetime value of customers. The candidate should have a proven track record of building and scaling the support department for any B2B enterprise SaaS organization. S/he should have a deep understanding of both on-premises and cloud-deployed customer support strategies.

The candidate will be managing and providing support services to Tookitaki s on-premises and Cloud customers across traditional banks and fintechs globally. The individual will be leading an initial 7-member support team and will be responsible for meeting SLAs for production incidents, quick response & resolution wrt service requests and improved net promoter score (NPS).