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Senior Product Support Specialist
Zenoti
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry
Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more
Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending
Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more
Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending
Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries
This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY
This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500
We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness
To learn more about Zenoti visit: https://www
zenoti
com
We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness
To learn more about Zenoti visit: https://www
zenoti
com
Read more about our marquee customer event Innergize at Innergize 2024
Requirements
Whats the Opportunity
We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business
This team works 24x7x365 and so our consultants have to work at times when our customers need help
Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers
Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance
This team works 24x7x365 and so our consultants have to work at times when our customers need help
Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers
Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance
What Will I be doing
- Work with customers to help them solve issues they have with using Zenoti
- Own customer reported issues and see problems through to resolution
- Consult with customers to ensure their business operations run effectively on Zenoti
- Follow all defined processes in the team when working on issues
- Be part of the ticketing system and handle the client reported issues
- Be proud of what you work on, obsess about the quality of the work you produce
- Influence the direction of the product by providing feedback about challenges customers have with using our product
What Skills do I need
- 4 to 8 years in supporting web-based enterprise applications
- A willingness to solve problems for our customers
- A technology-centric background
- Previous advanced support experience with data-driven, web-based applications
- Strong logical, analytical and problem solving skills
- Excellent communication skills
- Work in night shifts
- Can work in a fast paced, ever changing, start-up environment
Benefits
- Best in industry compensation
- Comprehensive medical coverage for yourself and your immediate family
- An environment where wellbeing is high on priority - access to regular yoga, meditation, breathwork, nutrition counselling, stress management, the inclusion of family for most benefit awareness building sessions
- Unlimited vacation
- Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives
Employment Type: Full Time, Permanent
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People are getting interviews at Zenoti through
People are getting interviews through
(based on 27 Zenoti interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
56%
11%
11%
7%
4%
11% candidates got the interview through other sources.
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Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.
What people at Zenoti are saying
Rating based on 1 Senior Product Support Specialist
review
Anonymous · Operations Support
in Hyderabad/Secunderabad
Likes
Salary and allowance apart from that everything thing is terrible
Dislikes
Work culture , management, Training, Streamlining of process are completely pathetic.
Read 1 reviewSenior Product Support Specialist salary at Zenoti
reported by
20
employees
with 3-7
years exp.
₹11.7
L/yr - ₹17
L/yr
48%
more
than the average Senior Product Support Specialist Salary in India
View more details
What Zenoti employees are saying about work life
based on 148 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Zenoti Benefits
View more benefits
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