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Oracle CX Sales & Service Cloud - Cloud Manager
6-10 years
Bangalore / Bengaluru
1 vacancy
Oracle CX Sales & Service Cloud - Cloud Manager
Oracle
posted 14hr ago
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Flexible timing
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Job Description
You will be working along with our Architects/PMs, to understand customer goals/requirements, expectations, and challenges, analyze situations/data, for configuring or developing business & technical solutions on the Cloud. You will advise project managers & other partners from time to time on implementation aspects of the project. You will be responsible for the overall delivery quality on the project by ensuring team s alignment to standard practices and procedures. Build an understanding of and demonstrate Oracle methodologies, tools, and leading practices.
This is an exciting opportunity that will test your consulting, critical thinking, leadership, and technical skills with the ability to remain focused and follow-through on plans. You won t be alone; we will provide the tools, raw data, training, coaching and people resources to help you be successful.
Responsibilities: - Provide consistent high quality & innovative solutions on CX Cloud engagements by interacting with customers and other partners to arrive at optimal solutions.
- Analyze and understand client goals, challenges & areas of opportunity to align Oracle s CX Cloud applications for building optimal functional & technical solutions based on Industry Best Practices.
- Develop and deliver high quality presentations and demonstrations, present and articulate product features, and benefits, and configure and test overall Oracle Cloud solutions that delight the clients.
- Effectively utilize the Oracle CX Sales & B2B Service Cloud platform, VBCS, VBS, OIC and web technologies to deliver world class solutions.
- Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement.
- Adhere to all Oracle Cloud security policies, standards, and procedures in the performance of job responsibilities.
- Mentor junior consultants in delivery of their customization and ensure the solution approach is in-line with the standard methodologies & future product roadmap.
- Ability to formulate a broader perspective of an issue by recognizing the inter-dependencies and inter-play between elements.
- Promote knowledge by sharing lessons learned, innovations or new skills with team members.
- Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement.
- Bachelor s degree in Engineering or Computer Science (BCA/MCA/BSc Comp) or a technical field from a reputed 4-year college/university.
- Overall, 10+ years of experience relevant to this position.
- Demonstrable experience as a techno-functional lead on at least two large-scale full-life cycle implementations of Oracle CX Sales & B2B Service Cloud Applications, with strong implementation expertise in at least two of the following is a must.
- CX Sales
- B2B Service Cloud
- Oracle Integration Cloud
- Visual Builder Cloud Services
- Visual Builder Studio
- Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customization/integrations on Oracle CX Cloud Projects.
- Prior hands-on experience in functional configurations and customization in the following areas - custom objects, groovy scripting, assignment manager, workflows, triggers email alerts, Data Migration, OTBI Analytics etc.
- Deep knowledge in web based front end development using - HTML, JavaScript, and CSS
- Experience with React and/or other front-end JavaScript frameworks, would be a plus.
- Strong hands-on experience with design and development of integrations using various integration patterns.
- Experience developing integration strategy and architecture with project and other technical teams.
- Good understanding of Oracle PaaS components, such as XSLT mapper, Adapters, etc.
- Experience using shell commands, GIT, JIRA and other similar tools.
- Experience developing process flow diagrams, gathering requirements, conducting workshops, designing, and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
- Experience with web services standards and technology including WSDL, SOAP, REST, JSON, XML, XML-Schema, XSL, WS standards/Security etc.
- Knowledge of Oracle JET Toolkit, JavaScript APIs & Junit would be a big plus.
In addition, successful Candidates will have the following preferred skills/background:
- Excellent customer facing & interpersonal skills with ability to build rapport with all partners. Prior experience working with US based clients/counterparts.
- Ability to work independently and manage multiple task assignments.
- Comfortable in constantly evolving and sometimes ambiguous work situations. Keen attention to detail and complex problem-solving abilities from operational and technical perspective
- High energy & drive coupled with strong oral and written communication skills, including presentation skills.
- Excellent problem solving, critical thinking and analytical skills with the ability to exercise good judgment.
- A Go-getter who focuses on continuous self-improvement and desire to stay abreast of emerging technologies.
- Prior experience of implementing other CRM solutions (Oracle Siebel, Salesforce.com, Microsoft Dynamics, etc.)
- Skilled in delivering clear outcome-based targets and measures by working with urgency in getting the job done.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran s status or any other characteristic protected by law.
At Oracle, we don t just value differences we celebrate them! We re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.
https: / / www.oracle.com / corporate / careers / culture / diversity.html Employment Type: Full Time, Permanent
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