Oracle CX Fusion Sales and Service - Cloud Consultant

Oracle Global Services Center (GSC) is a fast-growing cloud consulting team passionate about our customer s rapid and successful adoption of Cloud Solutions. Our flexible and innovative Optimum Shore approach helps our clients implement, maintain, and integrate their Oracle Cloud Applications and Technology environments while reducing overall total cost of ownership. We assemble an efficient team for each client by blending resources from onshore, near shore, and offshore global delivery centers to match the right expertise, to the right solution, for the right cost. To support our rapid growth, we are seeking versatile consultants that bring a passion for providing excellent client experience, enabling client success by developing innovative solutions.

As an Oracle Senior Cloud Consultant, opportunity to work within a powerful SaaS application platform that transforms the way many Fortune 1000 companies conduct their business, using some of the ground breaking technologies available.

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Career Level - IC2

Detailed Required qualifications/skills:

Bachelor s degree or equivalent experience or equivalent in Engineering or Computer Science (BCA/MCA/BSc Comp) or a technical field from a reputed 4-year college/university.

Overall, 5 - 10 years relevant to this position with at least 6+ years of consulting experience in the CX Domain.

Experience as a techno-functional lead on at least two large-scale full-life cycle implementations of Oracle CX Sales & B2B Service Cloud Applications, with strong implementation expertise in at least two of the following is a must on CX Sales, B2B Cloud, Oracle Integration Cloud, Visual Builder Cloud Services, Visual Builder Studio

Strong techno-functional skills in proposing, crafting efficient solutions, including ownership of the overall solution for customizations/integrations on CX Cloud Projects.

Prior hands-on experience in functional configurations and customizations in the following areas - custom objects, groovy scripting, assignment manager, workflows, triggers email alerts, Data Migration, OTBI Analytics etc.

Deep knowledge in web based front end development using - HTML, JavaScript, and CSS

Experience with React and/or other front-end JavaScript frameworks, will be a plus.

Strong hands-on experience with design and development of integrations using various integration patterns.

Experience developing integration strategy and architecture with project and other technical teams.

Good understanding of Oracle PaaS components, such as XSLT mapper, Adapters, etc.

Experience using shell commands, GIT, JIRA and other similar tools.

Experience developing process flow diagrams, collecting requirements, conducting workshops, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions.

Experience with web services standards and technology including WSDL, SOAP, REST, JSON, XML, XML-Schema, XSL, WS standards/Security etc.

Knowledge of Oracle JET Toolkit, JavaScript APIs & Junit would be plus.

Detailed preferred skills/background:

Excellent customer facing with ability to establish trust with all partners. Prior experience working with US based clients/counterparts.

Ability to work independently and balance multiple task assignments.

Comfortable in constantly evolving and sometimes ambiguous work situations. Keen attention to detail and sophisticated problem-solving abilities from operational and technical perspective.

Excellent problem solving, critical thinking and analytical skills with the ability to exercise good judgment.

High energy & drive coupled with strong oral and written communication skills, including presentation skills.

A Go-getter who focuses on continuous self-improvement and desire to stay ahead of new technologies.

Prior experience of implementing other CRM solutions (Oracle Siebel, Salesforce.com, Microsoft Dynamics, etc.).

Skilled in delivering clear outcome-based targets and measures by working with vitality in getting the job done.

Detailed Responsibilities:

Using in-depth knowledge of the Oracle CX Cloud engagements, as well as industry standard process expertise, consults with clients to provide cost effective solutions to client business scenarios.

Works closely with project team and client employees to develop, test, and implement Oracle Cloud solutions.

Refine customer requirements in detail, document and present to the client for approval.

Identifies and applies creative and innovative ways to resolving product implementation and integration obstacles and problems.

Analyze current systems and data to identify new requirements, recognizing the need for systems enhancements or modifications if vital.

Develop unit test scripts and coordinate with the client to perform the User Acceptance Testing of the system enhancements or custom solutions.

Prepare documentation detailing delivered solutions, integration & migration strategies, throughout the engagement.

Implement to all Oracle Cloud security policies, standards, and procedures in the performance of job responsibilities.

Work with Oracle Support to resolve service requests.

Lead and advise the following phases of system life cycle:

Mentor junior consultants in delivery of their customizations and ensure the solution approach is in-line with the standard methodologies & future product roadmap.

Ability to formulate a broader perspective of an issue by recognizing the inter-dependencies and inter-play between elements.

Promote knowledge by sharing lessons learned, innovations or new skills.

Life at Oracle:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran s status or any other characteristic protected by law.

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