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Oracle SaaS Technical/Functional Support Analyst (HCM)
6-10 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Oracle SaaS Technical/Functional Support Analyst (HCM)
Oracle
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- You have experience collaborating with business stakeholders to understand their functional requirements and translate them into technical specifications.
- You are willing to work evening and night shifts on a rotation basis.
- Responsibilities also include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.
- You are passionate about customer service, with a strong customer focus, excellent problem-solving and analytical skills.
- You are a strong logical thinker with problem-solving skills, with the ability to collaborate effectively.
- You have excellent communication skills. You can clearly explain complex technical concepts.
- As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
- 6+ years of experience with Oracle HCM Cloud product / solutions.
- Expertise in implementing and/or supporting Oracle Fusion HCM Applications.
- Proficient in HCM modules, including but not limited to Payroll, Core HR, Compensation, Benefits, Talent Management, ORC etc.
- Strong communication and relationship-building skills with diverse audiences, from executives to technical specialists.
- Excellent organizational and problem-solving abilities, capable of developing and adapting action plans.
- BE, BTech, MCA or equivalent preferred.
- Other
Employment Type: Full Time, Permanent
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