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Oracle Cloud SCM Technical
Oracle
posted 10hr ago
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Flexible timing
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Job Description
- As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs
- This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services
- A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
Career Level - IC2
- As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products
- Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means)
- Able to work with general guidance from senior support engineers and management and, in some areas, may work independently
- Solutions often take time to develop through research, collaboration or problem replication
Employment Type: Full Time, Permanent
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What people at Oracle are saying
Technician salary at Oracle
reported by
12
employees
₹18.2
L/yr - ₹19.4
L/yr
472%
more
than the average Technician Salary in India
View more details
What Oracle employees are saying about work life
based on 5.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Oracle Benefits
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Career development and internal mobility Health and well-being Financial security Benefits that suit your lifestyle
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